Inside ReSol: An interview with SACEM on rethinking how digital claiming conflicts are resolved

Much like family gatherings, the intricate world of digital music rights is no stranger to conflict. With frequent occurrences like overlapping ownership claims, metadata inaccuracies, licensing and royalty disputes and discrepancies, claiming conflicts are rarely black and white.

We count ourselves fortunate to have pinned down Nans Miron for this conversation—a true pioneer with a 2-decade journey through the industry, currently leading conflict resolution at SACEM.

For a fuller picture, back in 2024, SACEM challenged us to rethink how music digital claiming conflicts are resolved. The answer was ReSol, an online platform that simplifies conflict resolution processes by centralizing claiming conflicts, enriching key metadata with contextual insights, and fostering collaboration among all parties, and a few other things.

Nans has witnessed the evolution of digital music conflicts from multiple vantage points. But we’ll let the video take it from here, also providing a script for those avid readers passing by.

So, Nans, welcome.

Hi, Cori. Thanks for the invitation.

For how long have you been involved in the industry and the resolution of conflicts?

I’ve been working for 20 years in the industry, began as an artist manager. Then I worked for 13 years at Warner Chappell in France. And for 7 years, I’ve been working at SACEM, and in the last 3–4 years into conflict resolution.

Which changes have you experienced since you started working on conflicts?

First, I think a better understanding of the root causes of conflict, better communication between licensors, and better tools to address these issues.

Why was SACEM looking for an application to manage digital claiming conflicts?

There were 2 main goals. The first is resolving conflicts for real, being proactive about that, and lobbying for a common solution and best practices to address this issue on an industry level.

Because everyone has to take part in the resolution—you cannot resolve a conflict alone.

Where do you think a tool like ReSol can help you the most?

First, it’s a super friendly experience. And the interface—you want to use it. It’s not like working, it’s almost like playing.

Of course, saving time because the tool is quite well-built.

And something I really didn’t expect to see was the enthusiasm from other services at SACEM that have to use it. That was a big surprise because when you ask people to do more work, most of the time, they don’t like it. But this was not the case.

How does categorization help address different types of issues when solving a conflict?

There are a lot of features that help us categorise and get into the details of the conflict. Even if the data quantity is quite huge, ReSol makes it easy. It gives clear, simple, and enriched information.

So it makes resolution faster, in fact, because we already have hints just by looking at ReSol—it gives you hints about the conflict. This view of the conflict is very valuable because it goes straight to the point. 

Do data visualization features help SACEM in making data-driven decisions and strategic planning?

Everything is about money. So, in terms of value, you know where the problem is. It gives us precise statistics on, for example, which catalogues drive the most conflicts, and what their root cause is.

It’s very important for partners to know what goes wrong in their catalogues and how to resolve it.

How compatible is ReSol with SACEM’s existing systems, and how has this integration enhanced workflows and reduced operational challenges?

Very easy. There’s no easier way. You just click on ReSol to open the internal system, where you can modify the documentation if needed.

We’re able to integrate ReSol with our internal processes to easily remove conflicts from being misclaimed as soon as they are qualified. So, in a conflict case in which we should not have claimed the work, I don’t have to wait for the documentation to be changed or for the identification team to rectify the mismatch. It’s done almost automatically. 

What would other CMOs gain from adopting this conflict resolution application?

They would gain a lot. First, better communication with the DSPs, showing the DSPs that they are really concerned about conflicts and resolving them. And it also gives a better understanding of how conflicts affect both DSPs and licensors.

Which ReSol features have proven most valuable to SACEM’s workflow?

For example, if you have a conflict on YouTube, you click, and then you’re in the CMS on the right asset that’s showing you the conflict. And it’s the same with Spotify. You can click on the identified conflict, and then Spotify opens. You can even listen to the song.

How do you see such a tool shaping SACEM’s future approach to digital rights management and the broader industry’s standards in conflict resolution?

ReSol gives us a full picture of what’s going on in the conflict area and how to resolve conflicts. The tool helps us a lot. And that’s exactly the same with the industry.

What do you think this will look like in 5 years?

I would love to see a lower conflict ratio. For us, but also for others.

I think we need a harmonised solution to be used by all licensors, in a friendly and efficient way, to centralise conflicts and propagate resolutions across all DSPs. And accordingly, reduce our charge of work.

And from what I’ve seen, ReSol is looking to address those things.

Thank you, Nans, for your time and for sharing your experience with ReSol.

Thank you, Cori, and thank you, ReSol.

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ReSol simplifies digital claiming conflict detection and resolution by bringing everything together in one place. It enhances key metadata with relevant insights and ensures smooth collaboration between all parties involved, so that once settled, conflicts remain resolved. Discover ReSol today.

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